TellJO is award winning technology that compassionately tackles the root causes of debt and prevent crisis situations.
What we do
TellJO’s award-winning wellbeing checks enable you to engage at scale with residents who miss payments. Transform your arrears collections by offering personalised financial, physical and mental health support signposts to residents and increase your payment arrangements.
What we can help you with
TellJO’s wellbeing checks are an early intervention and prevention tool. We help housing associations collect arrears from late payment customers and identify causes of hardship for early intervention.
Payback is swift. After talking to TellJO, over 75% of residents request a payment arrangement and 46% receive immediate debt advice.
Our solution
- A missed payment triggers a message from TellJO asking the resident: Are you ok?
- When they respond, we chat. In an average chat time of 7 minutes, TellJO asks around 90 questions.
- Using 63 indicators of vulnerability TellJO will automatically refer those identified into your wellbeing teams.
- Residents receive immediate personalised signposts to financial, physical and mental health support.
- 75% will click to enter a payment arrangement.
- You’ll receive reporting on a regional and individual basis, allowing you to identify support needs.
Benefits of working with us
By supporting residents digitally at the earliest stages of the debt cycle, hosing associations will save money in outbound calls, fact finding, evictions, voids, repairs and anti-social behaviour. You’ll also increase tenant resilience. After completing a wellbeing check tenants feel on average 8.6 out of 10 better.
Case study - RHA
