Privacy Statement

The General Data Protection Regulations (GDPR) are designed to set out the way in which Disruptive Innovators Network must deal with the data you provide to us. Regulations also require Disruptive Innovators Network to tell you how this will be done and to advise you of your rights under this policy. This privacy statement sets out how will do this.

Disruptive Innovators Network respects an individual’s right to data privacy and data protection in line with data protection legislation. By this we mean the Data Protection Act 1998 up to and including 24 May 2018 and the General Data Protection Regulation (GDPR) thereafter.

This Privacy Statement has been developed in order to advise you of how Disruptive Innovators Network will collect, store, use, share, and protect (collectively known as ‘process’) the personal/sensitive personal/special category information (collectively known as ‘information’) it comes into contact with. If you have a written agreement with us it may contain further information about our processing of your information.

By giving Disruptive Innovators Network your information or by using our website or platforms you are confirming that you are accepting the practices outlined in this Privacy Statement. If you do not accept the outlined practices, you are entitled not to give us the information, however for some of the services provided by Disruptive Innovators Network, it is necessary to obtain certain personal information and in some circumstances if you refuse to give us the data we require, we may be unable to provide such services. We will advise of the circumstances appropriate to the situation at the time, if that situation occurs.

We reserve the right to make changes to this Privacy Statement at any time and we recommend that you regularly review this Privacy Statement to ensure that you are aware of any changes and how your information may be used.

For the purposes of the data protection legislation, Disruptive Innovators Network is the Data Controller (i.e. the company which is responsible for and controls the processing of your personal data) of the information that you supply it. On occasion this information may be shared with a third party who will act as a Data Processor to
carry out a specified function on behalf of Disruptive Innovators.

If you have any requests concerning your personal information or any queries with regard to this Privacy Statement please contact us at:

Who are we?

Disruptive Innovators Network Limited (‘DIN’) is a membership organisation for social housing providers whose registered office is: 1 Bromley Hill Close, Nunthorpe, Middlesbrough, TS7 0LY. DIN is listed with the Office of the Information Commissioner as a Data Controller; reference number A8710035.

What does this Privacy Statement apply to?

This Privacy Statement applies to personal/sensitive personal/special category information (collectively known as ‘information’) that we collect from our members, partners and visitors to our websites, platforms or portals.

The methods we use to collect this information are:

  • The Disruptive Innovators Network web site
  • Third party social platforms such as LinkedIn YouTube and Slack.
  • Membership Application forms
  • Event registration forms

Data from other sources

This is information that we may obtain about you from other sources. An example of this is that we may hire a third-party organisation to collect information on our behalf to conduct satisfaction surveys, this would be to shape service delivery.

What information is being collected?

How you interact with us determines what information we collect from you. We aim to limit the amount of information we process to that which is reasonably necessary to provide you with our services.

This is likely to include:

  • Your name and job title
  • Your work email address
  • Your work contact telephone number
  • Special dietary or access requirements when required.
  • Contact in emergency name and number when attending international study visits.

Member and Partner Feedback

This is information you voluntarily share with us about your experiences with
Disruptive Innovators Network and includes unsolicited comments, suggestions and
feedback which is typically collected in surveys, user groups, contact forms and

Social Network Information

This refers to any information that is part of your profile on a third-party platform (i.e. LinkedIn YouTube and Slack) that you allow the third-party social network to share with us. For example, your name, birthday and profile picture.


We may monitor and record communications with you (such as emails) for the purposes of quality assurance.


What do we use your information for?

The following describes the various purposes for which Disruptive Innovators Network might process your information and the different types of information that might be collected from you.


  • Account Management

In order to maintain your account with us we may use the information given to us when the account was initially set up.


  • Marketing Communications

We may collect and use your contact information to send you marketing communications through such as emails. These communications will keep you up-to-date on the latest news and events, from Disruptive Innovators Network that may be of interest to you.

We will only send you marketing materials that you have consented to receive and consent can be withdrawn at any time.

If you participated in a promotion that involved a third party and you agreed to receive marketing information from them you will need to contact them directly to withdraw consent from receiving further marketing materials from them.


  • Website Improvement and Personalisation

We may collect and use your technical computer and account login information to improve and personalise your experience on our websites and platforms, it may also be used to show you specific Disruptive Innovators Network content tailored to your interests.


  • Other General Purposes

In order to maintain the day-to-day operation and security of our website/platforms/portals and conduct studies we may process your technical computer information and consumer feedback.

Protecting your personal information

We are committed to ensuring your information is secure. At all times Disruptive Innovators Network will take both technical and organisational measures to protect the confidentiality and security of information, irrespective of the method of collection.

We will never share information with any third party that intends to use it for direct marketing unless we have received specific consent from the individuals involved.

There are occasions when we will need to share your information with selected third parties. On these occasions Disruptive Innovators Network will either have a Data Sharing Agreement or will have undertaken some form of due diligence with the third party to satisfy ourselves and to ensure that the third party keeps information private, secure and processed only in the way specified by Disruptive Innovators Network.

Information will only be shared with the following types of third parties:


  • Research companies

We may appoint research companies to carry out research on our customers to improve Disruptive Innovators Network service, know more about our customers or establish if there are any gaps in what we are doing. On these occasions if contacted individuals can refuse to participate.


  • Legal and Business Transfers

In the event of a merger/acquisition of part or the whole of Disruptive Innovators Network the partner/acquirer would have access to the information obtained by Disruptive Innovators Network and this information could be transferred as part of a reorganisation or similar event if permitted by and carried out in accordance with applicable law.


  • Internet Based Transfers

Given that the Internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us, you acknowledge and agree to our processing personal data in this way.

Accessing and amending your personal information

You have rights under the Data Protection Act 1998 and the General Data Protection Regulation regarding the information Disruptive Innovators Network processes about you.

These rights include:


  • Marketing

You have the right to ask us not to process your personal data for direct marketing purposes. We will ask you when we collect your personal data if we can use your data for such purposes or if we can disclose your information to any third party for such purposes. You can opt-out of receiving such marketing at any time.

You have the right to access the personal information that we hold about you, to know what we hold, what format it is in, and to have a copy of it if you wish. This is called a Subject Access Request.


  • Right to rectification

If the information we hold on you is incorrect you have the right to ask us to correct it without undue delay and free of charge. You can exercise this right at any time by contacting us There may be occasions where we require additional information in order to process your request –such as a name change needing proof of the change of name – and you will be required to specify the information that is incorrect and what it should be replaced with.


  • Right to Erasure /Right to be Forgotten

You have the right to request that all data held by Disruptive Innovators Network which identifies you is deleted. You can also make this request at any time by contacting us at Please note we may be compelled to maintain your information due to specific legislative or regulatory requirements, for example we keep copy invoices in case of an HMRC investigation and if you have held a contract with us we will retain that information.


In some instances Disruptive Innovators Network will require your specified informed consent to process your information. On these occasions the consent will be recorded and you have the right at any time to withdraw the consent.



In order for us to gain an understanding of how visitors use our website and platforms as well as to improve a visitor’s experience, we use cookies. The storage of cookies on your computer enables us to personalise your experience. The information contained within the cookie can include the IP address, operating system and browser information. For further information on cookies, please refer our Cookie Policy.


Spamming is where unsolicited e-mails are sent to you containing advertisements or marketing related materials without your consent.

In accordance with the Data Protection Act and the General Data Protection Regulation, Disruptive Innovators Network will not send you spam emails and we will not share your email address with third parties for them to use in this way.

No information you share with Disruptive Innovators Network will be used for direct marketing unless you give us your consent which can be withdrawn at any time. If for some reason you believe you have received spam e-mail from Disruptive Innovators Network please contact us.


Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

How long do we keep your personal information?

We will only keep your information as long as is reasonably necessary and in line with our Data Retention Schedule. This does mean that your information may be retained for a period of time after you have stopped using Disruptive Innovators Network services or membership has ended or website/platforms.


Links to third party sites

On occasion our website/platforms may have links to third party sites. Visiting these sites is done so at your own risk and we do not control or have any responsibility or liability for the content or practices of any third party site, application or feature. Please check the relevant third party’s privacy policies before you submit any personal data to these websites.

Contacting us

Please contact us at