“The Disruptive Innovators Network has been invaluable both personally and for Thirteen. Through conferences like In the Blink of AI and the Digital and Data Summits, alongside hands-on collaboration, I’ve gained practical insight into AI, data and modern delivery approaches.

Just as importantly, it’s given us the confidence, ideas and external challenge needed to shape and accelerate Thirteen’s approach to AI in a way that’s grounded, responsible and genuinely adds value for our customers and colleagues.”

“One of the problems we’d had was with the amount of people applying for our homes. We had so much demand and we simply had issues with getting through the applications, talking to everyone and determining how we might best meet their needs.

"I’d attended a DIN seminar about AI and in particular, about chatbots. At the time, we hadn’t been looking at AI or a chatbot, we were thinking more about extra appointments or what else we could do.

"It has eliminated a whole area of customer admin and that means we can spend more time with the customers that need it, such as ones that can’t operate IT as easily.

"Completed applications remained at the same amount and waiting list application processing times dropped from around ten working days to around two working days

"DIN really helps you rethink and reset how you do things. It’s great to be challenged.”