SuSy House

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SuSy’s housing manager and tenant engagement platforms streamline the retrofit of housing stock through simplifying property assessment and selection and tenant / homeowner engagement.

What we do

Our product is two pronged:

  1. A platform for to sort, filter and identify all properties from a clients’ housing stock, assessing the impact that retrofits will have on energy performance and projecting retrofit costs per property.
  2. A tenant platform / app to educate, engage and explain the benefits of proposed retrofits to tenants / low income homeowners and allow them to opt in to schemes and communicate with Landlords and scheme managers.

What we can help you with

  • Reduce the complexity and time required for the selection of the most appropriate retrofits for different properties in order to deliver the most significant savings.
  • The difficulty and time involved in engaging and educating tenants and low income homeowners as to the benefit of retrofit in order to get them to opt in to retrofit schemes.
  • Retaining tenants and low income homeowners on retrofit schemes.
  • Communicating with tenants and homeowners on retrofit schemes.

Our solution

We streamline the delivery of retrofit upgrades to housing stock.

Our platform has two components:

  1. A platform for housing / retrofit scheme managers to sort filter and identify all properties form their housing stock, assessing the impact that retrofits will have on energy performance and EPC ratings and projecting costs per property.
  2. A tenant platform / app to give detailed, property specific projections on the savings proposed retrofits will have, educate relating to the work required, provide visualisation through Augmented Reality and allow project feedback and two way communication between the tenant and housing manager.

Benefits of working with us

Work done to identify properties has required multiple marketing activities, engagement with community energy groups, even on street door knocking to get people onboard and to promote the scheme which is all costly and time consuming. We have also had to generate our own informative materials around retrofit, ventilation requirements, how Air Source Heat Pumps work, cost savings to them if they decide to complete deep retrofit works to name a few. By having an application at the fingertips of the public, all of this information could be in one place and it could allow us a deeper insight on where to focus our attention when trying to bring new people onboard as Susy house would have vetted this for us already using EPC, fuel and occupancy data. This will result in great time and cost savings to our organisation.

Case study

Feedback from Bristol City Leap:

One of the biggest risks in our Home Upgrade Grant Delivery is finding the right homes for the scheme. The eligibility and funding criteria is relatively strict and trying to get people on board has been a challenge despite knowing that the homes are out there. We have used multiple sources of data in the past to locate these homes but the Susy will filter out the more difficult to treat homes and provide us with a more streamlined data set for us to try to target to get people on the scheme.

Another sticking point is education and trying to keep homeowners on the scheme once we have qualified them. There has been a lot of negative press recently around insulation, ventilation and Air Source Heat Pumps not being the saving grace that its been made out to be. If homeowners have access to Susy as soon as they come on board, they can enter their energy bill data, details about their property and know what the cost savings could be to them as soon as they are successful with their grant application. This will in turn minimise drop out rates and our homeowners would feel informed and part of their deep retrofit process with BCL as their delivery team.