OptusApp is dedicated exclusively to the social housing sector providing IT and tenant-facing self serve solutions. All OptusApp products and services are developed together with registered providers.
What we do
- AI-Voice telephone calls (very human-like) for tenant surveys -- both perception surveys and transaction surveys.
- AI-Voice contact centre offering advanced service levels, as an alternative for out-of-hours contact centre.
- Tenant self-serve smartphone app for reporting repairs, ASB, accessing rent account, paying rent, accessing documentation, etc.
What we can help you with
Landlords are increasingly being asked to "do more with less". The Regulator, the Ombudsman, and residents all have high expectations. Regulations are increasing annually and compliance is vital. Costs are spiraling but budgets remain tight. It's vital that landlords use technology where appropriate - including AI in a managed form.
Our solution
OptusApp's AI-Voice services (telephone surveys and contact centres) all offer multiple languages, local accents, and at a fraction of the cost of traditionally manned contact centres.
OptusApp puts landlords and their residents front-and-centre for all development work. No features are added unless they are valuable to landlords - and then new features are added free-of-charge (SaaS model) and made available to all landlords at once.
Benefits of working with us
Traditional phone calls for TSM surveys average at £12 per survey. OptusApp's AI-Voice surveys will reduce that cost by a minimum of 50% (guaranteed). For out-of-hours call centres, the OptusApp AI-Voice solution offers a 25%~50% cost reduction for landlords, with the added advantage of multiple languages and local accents.