NolijWork is a technology startup taking the guesswork out of service improvement.
We do this for high cost/ high impact service areas including Responsive Repairs and Void turnaround within Social Housing.
What we do
NolijWork delivers a data & evidence-based approach to help organisations identify and drive service improvement opportunities.
NolijWork provides a range of “shrink-wrapped” offerings for key service areas, as well as deep insights on Tenant Satisfaction Measures (TSMs - both Perception and Operational) via our COMPASS proposition.
Our Process Intelligence service is like an X-Ray scan of how your services REALLY operate.
What we can help you with
Organisations often realise they have service problems, but lack sufficient visibility or evidence to know where to look and what specific actions to take to improve performance.
Key internal challenges include improving tenant satisfaction, meeting SLAs, compliance with defined processes, and whether processes are even fit for purpose.
NolijWork analyses and highlights the delays and bottlenecks impacting YOUR service performance, so that YOU can take specific corrective action.
In addition to our core packaged offerings, NolijWork also undertake custom engagements.
Our solution
Our core Process Intelligence offering is a shrink-wrapped service for busy housing providers who need to improve key services.
It generates key data insights, from a simple data extract, to interrogate how your services really work – but more importantly, how they can be improved!
NolijWork’s Process Intelligence offerings use your existing operational data, from sources such as your housing management system to derive key insights.
NolijWork’s COMPASS proposition provides deep insights derived from Tenant Satisfaction Measures performance data, and is complementary to our Process Intelligence capability.
No personally identifiable information (PII) is required for any of these services.
Benefits of working with us
Organisations realise they have challenges, but lack visibility of where to look and what actions to take.
NolijWork’s solution combines your in-house data with process & data science to deliver tangible evidence for targeted action.
NolijWork provides the technology and expertise as a shrink-wrapped offering to help drive service transformation.
Other technologies simply lack the ability & service orientation to “look inside” how services really work, or to take services to the next level of performance.
Housing providers have already successfully used our service to detect poorly performing service elements, which had remained hidden “under the radar”; highlight deviation from the prescribed processes, provide evidence for specific courses of action as part of a business case for improvement.
Providers have also adopted key learnings from our approach and incorporated those within their own Business Intelligence capabilities.
Ultimately, good service delivery is the single biggest driver of tenant satisfaction.
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