Trade Innovations build software products to improve the rented sector and construction industry. Our products include, Help me Fix, Vixit and Hub.
What we do
Help me Fix is a software solution and engineer triage service that connects residents to tradespeople over video to improve customer service, cut costs and decarbonise the repairs process. Much more than remote assistance, Help me Fix is a first-to-market solution that connects a resident to an experienced triage engineer within minutes via a branded call-environment.
What we can help you with
The outdated model of maintenance across the country in social housing and in the private rented sector is wasteful and in desperate need of overhaul. The traditional process of dispatching a physical tradesperson to every problem, great and small, encourages wastage at all levels.
This issue is especially compounded within social housing organisations that have their own in-house repair teams. Not only do they face wasted spend on unnecessary visits to properties, but also face challenges with:
- Employment vacancies
- Rising fuel costs
- Ageing workforce
- Increased material cost
Our solution
Help me Fix is a software platform and physical service combination that connects a resident to a tradesperson over video when they have a maintenance issue. The engineer tries to help the resident fix the issue themselves under expert supervision.
If the issue cannot be resolved by the resident the secondary function of the video engineer is to ascertain which parts are required for a physical fix, and to gather information and photos of the issue to assist a physical engineer in making a first-time repair.
Benefits of working with us
Based on our data, implementing our software and triage service cuts delivery costs significantly by reducing the number of visits required to a property. The fast connection of resident and engineer improves customer experience and reduces time to repair.
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