Hello Lamp Post

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Hello Lamp Post enables housing associations to create location-based AI digital assistants in their public spaces, making it easier to engage with residents. 

What we do

This two-way communication tool offers real-time answers to public queries, gathers valuable community insights, improves customer service efficiency and delivers location-specific information - all with a simple touch of a button.

What we can help you with

  • Today's demand for user-driven services makes it challenging for organisations to engage their diverse audiences effectively. Traditional methods, like town hall meetings or expensive research projects, often fall short of reaching everyone in the community.
  • Organisations can't always have staff available everywhere to support community members. Employees often get tied up with repetitive tasks and queries, leaving less time to promptly address customer concerns and gather valuable insights.

Our solution

Hello Lamp Post connects people, places and information.

Imagine the everyday objects and locations your community loves or frequently uses. We bring these to life, transforming them into interactive touch points accessible via mobile phones.

  • Our innovative solutions have created a variety of engaging experiences, such as:
  • Rubbish bins that inform you about recyclable and non-recyclable items
  • Planning notices that gather feedback on reconstruction projects
  • Community spaces that measure tenant satisfaction
  • Letter drops that enable safety checks from the comforts of a home

Benefits of working with us

  1. Acts as the equivalent of having hundreds of on-site staff available to support people 24/7
  2. Offers a scalable, location-based engagement platform that reaches large audiences
  3. Simplifies and accelerates communication and engagement in public spaces, reducing costs
  4. Inclusively designed to connect with diverse audiences, including hard-to-reach groups
  5. Available in multiple languages
  6. Utilises advanced data analytics, including AI-based sentiment analysis, for real-time audience insights
  7. Streamlines community engagement processes for faster decision-making with real-time data

For your Audience:

  1. Discover and connect with your local areas in an exciting new way
  2. Engage effortlessly with public services and local information - no apps or sign-ups needed
  3. Receive quick responses to questions and feedback
  4. Easily share insights to help improve local services and areas
  5. Accessible 24/7, providing support day and night
  6. Strong data security and user anonymity
  7. No extra costs - only standard local texting rates apply

Case study - Queen Elizabeth Olympic Park

"Hello Park" was introduced at Queen Elizabeth Olympic Park in Stratford to support the London
Legacy Development Corporation's (LLDC) efforts to engage the community. Hello Lamp Post was
introduced to:

  • Inform visitors about the variety of experiences available
  • Educate the public on the park’s history
  • Gather feedback and suggestions for potential improvement
  • Increase community engagement
  • Build trust with the public
  • Enhance the organisation's reputation

Outcomes:

  • Park users found it effortless to stay informed with timely updates on the site’s development and future plans
  • Automated responses to visitor queries significantly increased staff capacity
  • This initiative helped make the park more interactive and welcoming, fostering a stronger connection between the community and the park