FLS - FAST LEAN SMART is Europe’s technology leader for dynamic field operative scheduling, route optimisation, and mobile workforce management.
What we do
FLS – FAST LEAN SMART develops award-winning dynamic field scheduling, route optimisation, and real-time mobile workforce management solutions that drive digital transformation for repairs and maintenance across Social Housing.
Our solutions empower field teams to achieve new levels of planned and reactive productivity, efficiency, and customer engagement by optimising scheduling for maintenance, repairs, inspections, and compliance checks.
What we can help you with
Today, all HMS and repairs management software includes some form of field force scheduling capability, however, none offer truly cost-optimised appointment booking and scheduling that comes close to the accuracy and efficiencies that can be achieved with a leading planning algorithm.
With intelligent location data, skills and materials allocation, FLS VISITOUR ensures that the right operative attends the right job with the right equipment, maximising first-time fix rates.
- Dynamic, real-time scheduling allows you to respond instantly to urgent tasks and last-minute changes.
- Cost-optimised appointment booking to maximise field workforce efficiency and minimise downtime.
- Reduced ‘no-access rates’ through intelligent scheduling that considers previous access history, security requirements, and compliance regulations.
- Increased number of jobs completed with a 30-50% reduction in travel time, miles, CO2, and reduced vehicle wear-and-tear
This technology integrates seamlessly with your HMS, CRM and ERP, including Dynamics 365. It is implemented quickly and is designed to be complementary to these solutions.
Our solution
FLS VISITOUR is an appointment and tour planning software: Scheduling Software that displays order planning on a clear Gantt chart and map. What makes FLS VISITOUR better than other solutions for route planning and route optimisation: The unique PowerOpt Algorithm optimises faster and better, and enables real-time response.
Gone are the days when you must plan with gaps and buffers. The algorithm ensures continuous re-optimisation of appointments and tours during the course of the day. All appointment proposals are already pre-planned at optimal cost. Anything changes? You have it under control; transparent and error-free.
- Optimised route planning
- Exact skills and certification matching
- Intelligent job bundling
- Digital Service processes
- Communication in real time
- Increased service quality with ETA
- According to your rules and goals
Benefits of working with us
FLS solutions bring benefits from day one. Investment in real-time usually pays for itself within months as processes become faster and more efficient. You save time, resources, fuel and CO2. Dynamic optimisation can save your field service 30-50% of driving time. You complete more orders with a high and yet balanced employee utilisation.
Case study
David Smith, Group Digital Transformation Director - Amey Secure Infrastructure:
“Our contract covers repairs, maintenance, and also improvement projects. We have more than 500 different types of activity and we also complete 30,000 preventative maintenance tasks per annum. We have over 150 engineers across large geographies and we look after 25,000 homes. That’s 25,000 families.
"We can report a 20% improvement in productivity, exceeding our KPI targets. FLS ensures that our operatives are completing more jobs first time, negating the need to go back to the customers' houses. Having the right routes planned for us means lower journey times, and fewer journeys: We’re automatically reducing carbon footprint.
"FLS is easy to implement, more agile, and our families can plan their days with precise appointment windows. We are now consistently empowering and supporting our people.”
