Top Innovation Fixations in 2025 - The Single Explanation
Every year, we meet, hear from or read about the people, projects and organisations quietly reinventing how the social housing sector - and the wider world - thinks, builds, connects and serves.
This list celebrates not the predictable or the polished, but just some of the people and organisations we've seen trying something new, even when there isn’t a blueprint.
From robot baristas and restorative practice in HR to AI-driven stock surveys and modular multi-storey buildings, these are some of our favourites from the last year.
Today we're revealing the third of our innovation fixations of 2025!
This time, we're putting a move to ensure customer service excellence in the spotlight - and it's not from within the #SocialHousing world.
Because customer service got a long-overdue rethink, thanks to Vodafone.
With Just Ask Once, Vodafone is promising that customers only need to explain their issue once, and one person will be their only contact until it’s sorted.
It’s a refreshingly human approach to service that social housing can often struggle with: proactive updates, no transfers, no repetition.
For customers, it’s the holy grail. Speed, empathy, accountability and a solution, all rolled into one.
Just ask Roman Kemp...https://lnkd.in/gxAG54jV
