Top Innovation Fixations in 2025 - The Platformiser
Every year, we meet, hear from or read about the people, projects and organisations quietly reinventing how the social housing sector - and the wider world - thinks, builds, connects and serves.
This list celebrates not the predictable or the polished, but just some of the people and organisations we've seen trying something new, even when there isn’t a blueprint.
From robot baristas and restorative practice in HR to AI-driven stock surveys and modular multi-storey buildings, these are some of our favourites from the last year.
Meet The Platformiser, Platform Housing Group's clever in-house sidekick that’s taking the faff out of writing customer letters and communications.
Powered by Generative AI, it helps colleagues create messages that instantly hit Platform’s signature tone of voice; friendly, clear, and perfectly on-brand, without endless edits or second-guessing.
People using it say it’s boosted their confidence and helped them get the tone right first time. Even Platform’s Customer Voice Panel gave it a thumbs-up, loving how it helps make communications feel warmer, more human and easier to understand.
But Platform’s team isn’t stopping there. It’s already dreaming up what’s next, such as giving The Platformiser the smarts to tailor content for different customer personas to make everything more accessible and inclusive - and even translate messages for a wider audience.
The team is also exploring how its AI magic could help with policies and guidance docs, keeping everything colleagues across the housing group consistent, readable - and purely Platform.
