Findings from the interviews so far are that:

• There’s a broadly shared vision about the potential of smart homes
• The sector is not currently moving successfully from pilots to embedded practice
• There is a significant barrier between data collection and using it in revised operational practices
• Culture and capability within key staff teams are hard to shift
• Ethics and trust with residents are critical aspects of smart homes at scale, and
• Too often organisations try to roll out devices before they are fully ready.

We’re still carrying out some interviews but are also planning our next steps.

Those are:

• To hear the tenant experience through a series of workshops
• To explore use cases around how smart homes can help create healthy, sustainable homes; and
• To explore the business case for using smart devices to automate compliance.