Income collection is becoming increasingly complex. With growing financial pressure on residents, rising demand on teams, and the continuing impact of Universal Credit, many housing providers are rethinking how income services are designed and delivered.

That’s why Voicescape is bringing together income leaders from across social housing and local authorities for an Income Innovation Day in London on Tuesday 16 June.

We’re sharing this event with the DIN community as a valuable opportunity to hear how organisations are using data, behavioural insight and technology to improve income collection while better supporting residents.

DIN members are invited to attend, with the session particularly relevant for income leaders, financial inclusion professionals and operational managers responsible for rent collection, arrears prevention and resident support.

What to expect

Real sector stories
Hear directly from housing providers using digital approaches to improve engagement, reduce arrears and deliver better outcomes for residents.

AI and automation in practice
Explore how predictive analytics, behavioural insight and automation are helping teams reduce manual workload and focus on the cases that need the most attention.

Insight and discussion
Unpack some of the biggest challenges facing income teams in 2026 — from Universal Credit pressures to rising arrears risk and increasing operational demand.

Peer connections
Connect with others working in income, tenancy sustainment and financial inclusion roles across the sector, and share what’s working — and what isn’t.

If this feels relevant to your role or team, we’d encourage you to take a look and consider attending.

Refreshments will be available on the day, with time built in for conversation and networking.

Please note: this is a Voicescape event, please look out for joining instructions from them