From big ideas to real-world delivery. This year’s theme is Turning vision into reality.

Let’s be honest the social housing sector isn’t short of strategy documents, transformation programmes or ambitious plans. But turning those ideas into services that actually work? That’s where things get harder.

And right now, that challenge is being reshaped by one thing: AI.

At this year’s DIN Digital & Data Summit, we’ll explore what it really takes to move from vision to reality, bringing together sector leaders, technology experts and innovators to share how change is actually being delivered across housing.

This is a day focused on practical insight, honest conversation and real learning not just theory.

Key takeaways

Across the day, we’ll get into the reality behind the headlines, including:

• What a proactive, AI-enabled repairs journey could really look like
• The truth behind the latest AI trends, including agentic AI
• What’s really slowing down delivery and how to tackle it
• Whether the sector is ready for AI at scale
• Real examples of innovation, partnerships and transformation in action

With sessions ranging from AI in repairs and agentic technology to leadership, innovation and delivery in practice, the summit is designed to help you move from ambition to action.

Our speakers include:

• James Walder, CEO, North Star
• Sean Lawless, Director of Customer Experience & Transformation, North Star
• Cris Beswick, Strategic Innovation & Leadership Advisor
• Edward de Mas Latrie, Director of AI and Agentic, NiCE
• Ed Thompson, Market Strategist, Salesforce
• Dr Jesse Mears, Network Associate, Public Digital
• Rob Miller, Senior Director, Public Digital
• Lisa Buckingham, Director of Business Change, Clarion Housing Group
• Thomas Lancefield, Lead for Social Housing UK&I, Salesforce
• Peter Hudson, Sales Director, Voicescape
• Dr Guy Marshall, CTO and AI Specialist, Fuza
• Paul McGrady, CFO, Magenta
• Chris Rasburn, Finance Transformation Lead, Magenta

Who should attend?

This summit is designed for those leading and delivering change in housing, including:

• Senior leaders looking to stay up to date on technology and data or increase their digital literacy
• Directors and Heads of Digital, Data, IT and Transformation
• Leaders responsible for customer experience, repairs and service delivery
• Data, AI and technology professionals exploring real-world application
• Service designers, business analysts and change professionals

If you're trying to make change actually land in your organisation this is for you.

Limited spaces available!

Please note: While the event is free for DIN members, we’re introducing a £199+VAT charge for no-shows without prior notice, to ensure places are used meaningfully.