The importance of deepening our understanding of customers’ homes has never been a higher priority. Ensuring quality and safety, meeting increasing demand for repairs services, and improving homes to be affordable to heat and low carbon are all competing demands on limited resources that are challenging for asset managers to navigate.

Prepare yourself for a thought-provoking webinar that will focus on how we can consider home quality and performance differently and unlock the capability to understand how our customers’ homes really perform and deploy this to transform and provide more modern services and importantly unlock efficiency.

As evolving data and digital landscapes play an ever more intrinsic role in society, and with the range of ways we can gain and use information constantly growing, is the sector embracing this opportunity, or are we still overly tied to the established ways we’ve always done things? Is this approach preventing us from truly modernising services and using approaches and technologies already used to great effect in other sectors? Asset management leaders will need to develop new skills, partnerships and ways of working to unlock evolved operating models and create the compelling case for change with Boards.

We’ll challenge how we can do this by harvesting home data more effectively in a variety of ways, relying on traditional methods like stock condition surveys only where they are the best option.

In this session we will explore if thought leadership around home data is evolving at the right pace and begin to unpack ways that we can start the journey to change our fundamental approach to understanding how homes perform for customers and our businesses.

What the session will cover

• Why the case for change is so important and what benefit realisation could look like
• Why a one size fits all approach to home condition data is no longer fit for purpose and how “crowd sourcing” home data could unlock capacity
• How we can bake home data collection into business as usual
• Ways we will need to rethink data quality and why this is so important
• Why properly understanding home performance means we have to understand data beyond the home
• What are some of the barriers we will have to overcome

About our Speaker

Gary Bellenger is Director of Home Strategy and Sustainability at Aster Group, a leading housing association in the Southwest of England.

As part of its Customer Service Modernisation programme, Aster is focusing on transforming customer experience. A key foundation of this is reimagining how information about customer’s homes, blocks and estates is harvested, stored, updated and most importantly deployed to improve customer and business outcomes.

Gary is leading the home aspect of Aster’s transformation programme. With more than 30 years’ experience in social housing in the asset and customer space, Gary is passionate about unlocking the power of home, customer and colleague data together to modernise how we deliver homes and services to customers and get the most out of resources available.

Who should attend?

This is the session many of you have been waiting for. This is about thinking about collecting and using stock condition survey data in an entirely different way. It is a must attend for strategic leaders and operational managers working within asset management and data. This will help you and your organisation to start thinking differently, think longer term, and craft more innovative asset management and data strategies fit for the future. This session will be interesting for anyone from CEO’s to asset managers; takeaways will be plentiful.