Introduction:

For our second in our 3 series exploring is your property data fooling you.
Discover how your everyday repairs activity data can become a powerful, but often untapped, resource.
We’ll show you how to visualise the real drivers behind delays and identify the “long tails” in your repairs performance. By shining a light on patterns that often go unnoticed, you’ll gain a clearer view of where things are working – and where they’re not. And we’ll ask a challenging question: might the Regulator already understand more about your performance than you do?

What the session will cover

· Repairs Activity Data – an Untapped Resource

· Visualising the drivers of delays in repairs

· Exploring “long tails” in Repairs performance

· Might the Regulator know more about YOUR performance than you do?

Our speaker: Paul O’Neill from NolijWork.

Paul isn’t just a data expert, with more than 35 years in the IT world - he’s the guy who turns messy operational spaghetti into slick, insight-led service delivery. As cofounder of NolijWork, Paul helps organisations use data science to transform the way critical services run. In social housing, that means shining a light on the big hitters: Repairs, Voids, performance bottlenecks, and even the untapped gold hidden in open-source datasets like Tenant Satisfaction Measures.

Who should attend?

This session is ideal for anyone responsible for understanding, improving, or assuring repairs performance within housing association leadership, including:

Repairs and maintenance managers, Asset and property leaders, Performance, BI and data teams, Customer experience and tenant engagement teams, Operational directors and senior leaders preparing for regulatory scrutiny and assurance reporting
Anyone curious about how better metrics and smarter analysis can transform repairs outcomes. This is also relevant to business intelligence and data teams so that they can challenge and support their business.

Delegate fees

Free for DIN members to attend as part of your subscription.