Session overview

Join us for a resident-led day of ideas, discussion and practical exploration, focused on how tenants and residents can play a bigger role in shaping housing services and solving real challenges.

Hosted by SNG and DIN, the day will bring together residents, sector leaders and innovation experts to explore how AI, technology, creativity and co-design can help improve services and strengthen engagement. From opening reflections on how technology is changing the world around us, to practical breakout sessions and a closing panel discussion, the programme is designed to be interactive, thought-provoking and practical throughout.

Across the day, attendees will have the chance to build confidence, test ideas, learn new approaches to problem-solving and hear from others working to improve housing services in different ways. The event will also help lay the foundations for an ongoing Resident Innovation Network, creating opportunities for future testing, learning and co-design.

Key takeaways

By attending this event, participants will:

• Gain a clearer understanding of how AI and emerging technology could improve services and everyday lives
• Hear how the sector is changing in response to increased tenant and regulatory scrutiny
• Explore practical ways tenants and residents can be more involved in solving service and housing challenges
• Take part in interactive sessions focused on innovation, problem-solving and new ways of thinking
• Learn approaches such as rapid prototyping and Amazon’s “working backwards” methodology
• Help shape the future of resident involvement through the development of an ongoing Resident Innovation Network

The day will include:

• An opening session exploring how AI, robotics and technology are transforming services and lives
• A sector update on how housing is changing its engagement with tenants and residents

Interactive breakout sessions on:

• Building and solving problems with AI
• Developing innovation skills and testing ideas at speed
• Working Backwards – solving problems the Amazon way, including insight into Amazon Connect and how this is delivering for tenants

A panel discussion on how tenants and residents can more effectively get involved in solving housing and service challenges

Hosted by Ian Wright, Chief Executive, Disruptive Innovators Network and
Sarah Mitton, Head of Customer Engagement, SNG

Our speakers include:

• Ed Greig, Chief Disruptor at Deloitte
• Jack Smith, Assistant Director Assessment and Tenant Engagement, Regulator of Social Housing
• Andrew Whyatt-Sames, Co-Founder Uptakeai
• Katie Careless MBE, Yellow Cat innovation
• Charlene Manning and Stu Carruthers, AWS
• Princess Omega Fortes, Customer Influence Panel Member, SNG

Panel speakers include:

Chair: Matt Giles, Head of AI and Digital, SNG

• Jeremy Porteus, Director, Housing LIN
• Leann Hearne, CEO, Switchee
• Lizzie Spring, Strengths based community practitioner
• Kai Jackson, Scrutiny Panel member, Black Country Housing

Who should attend?

This event is designed for tenants and residents who want to play a more active role in shaping housing services, improving resident experience and helping solve the challenges that matter most in their communities.

It will also be valuable for housing professionals, engagement leads and others interested in resident-led innovation, co-design and service improvement.

If you are a tenant or resident of a social landlord or work in this space and are interested in how the world of housing is being changed by technology, innovation and regulation then we want to see you at this event.

Ideally it would be good if two tenants/residents were to come with each landlord member of staff. But if you are just curious and fancy a day of fun and learning then feel free to book on.

Attendance is free to tenants, residents and staff of social landlords.