Culture that Connects

Octopus Energy isn’t just shaking up the energy world — they’re rewriting the playbook on how people and purpose connect. Their secret? A culture where colleagues don’t just “do a job” — they’re part of a mission to make energy better, fairer, and greener. That deep connection to purpose shows up in how they work together and, crucially, how customers experience them.

And now, they’re opening their doors to DIN members for an exclusive study visit at their Oxford Circus HQ. Think of it as a behind-the-scenes tour of one of the UK’s most disruptive and admired companies — with insights you can actually take back and use.

What will the visit cover?

Expect a day designed to spark ideas, challenge assumptions, and inspire action, with a mix of culture, leadership and cutting-edge tech:

• The Octopus Story – How culture, values and leadership fuel not just innovation, but a customer experience people rave about.
• Colleagues with Purpose – Why Octopus believes the best service starts with people who feel ownership, freedom, and a real stake in the mission.
• Future Technologies & Low-Carbon Homes – Insights into the energy and housing innovations that are reshaping the landscape.
• The Office Tour – A look around Octopus’s creative working environment (yes, the tech too).

What will you take away?

• Practical insights into building a culture where colleagues feel part of something bigger — and customers feel the difference
• Ideas on how to connect strategy, service, and innovation in ways that stick.
• A better understanding of how new partnerships, technologies and zero-bills models could impact the sector
• Inspiration from senior Octopus leaders on balancing culture, creativity, and disruption

Who is this visit for?

This one’s for senior housing leaders — especially those leading People & Culture, Property, Technology and Customer Services Octopus are particularly keen to meet leaders with the influence to take these insights back and create momentum in their organisations.

Please note: While their is no attandance fee for DIN members, we’re introducing a £199+VAT charge for no-shows without prior notice, to ensure places are used meaningfully.