Session overview
Discover how social housing providers are transforming income collection in a rapidly changing payments landscape. This breakfast session brings together real client stories and practical insight into how PayPoint is helping landlords increase accessibility, reduce arrears and deliver modern payment services that work for both organisations and residents.

You’ll hear directly from sector leaders who are reshaping how rent is collected, improving resident experience and building smarter, more resilient income operations.

What the session will cover

By attending this session, you’ll:

• Explore how income collection is changing in response to new payment behaviours and expectations
• Hear practical case studies from Peabody and Thirteen on modernising rent collection
• Learn how PayPoint’s solutions can support accessibility, arrears reduction and resident choice
• Gain insight into the organisational and cultural shifts needed to embed new payment methods
• Take away actionable ideas to apply to your own rent and income strategies

Speakers

• Paul McGovern – Head of Collections Operations and Transformation, Peabody
• Rob Thompson – Strategic Lead for Rent & Income Services, Thirteen Housing Group
• Ashleigh Jay – Strategic Sector & Partnerships Lead, PayPoint

Agenda

• 8:00 – 8:45 – Arrival, breakfast and networking
• 8:45 – 9:00 – Welcome and scene-setting – Ashleigh Jay, PayPoint
• 9:00 – 9:45 – Peabody case study – Paul McGovern shares Peabody’s Smart Income journey
• 9:45 – 10:00 – Break
• 10:00 – 10:30 – Thirteen case study – Rob Thompson on Thirteen’s experience, including rollout of Open Banking payments
• 10:30 – 10:40 – Closing reflections and next steps – Ashleigh Jay

The space will remain available until 11:00 for informal conversations and networking.

What delegates can look to gain from the session, an understanding of:

• What resource and work is required when implementing a new payment provider
• How PayPoint has automated typically manual, time-consuming processes
• Real-life examples of how new technology can transform tenant payment behaviour and driven self-service

Who should attend

This session is ideal for:

• Heads of Income / Income & Rents Leads
• Directors of Housing / Housing Services
• Directors of Transformation / Change
• Heads of Technology / Digital
• Senior leaders responsible for arrears management, resident experience or income strategy

Limited spaces available, we can secure 35 delegates. Book your space to avoid disappointment!

Costs

This study visit is free to DIN members as part of your subscription