Join us for our next DIN Digital and Data channel webinar where we will be sharing experiences on implementing new payment efficiencies quickly while avoiding lengthy and resource-heavy projects. In this session you will hear from Rachael Robinson, Head of Income & Lettings, Plus Dane Housing, Colin Greer, Head of Customer Accounts and Advice, Pobl Group, Vicky Lynch, Head of Housing, PayPoint and Ashleigh Jay, Business Development Manager, PayPoint.

What worked well, what would they do differently, and what lessons are in here for others looking to transform their payment systems?

Many legacy processes exist within the housing sector, particularly when it comes to the management of income. Social landlords have many frustrations when it comes to the management of their payment solution including the lack of visibility on real-time transaction data, the number of manual workarounds that need to take place to keep customer accounts updated and the lack of product innovation which leads to outdated payment journeys for customers. Despite the drawbacks of their current solution, the reality of a lengthy, drawn-out review process means the system is never updated and instead the can is kicked down the road and the solution remains stale and most certainly doesn’t support with digital transformation strategies.

During this webinar our speakers will be exploring how:

• housing providers can significantly redesign and improve their payment system,
• deliver increased operational efficiencies at speed with solutions that can be quickly embedded and implemented.

Our presenters:

• Rachael Robinson, Head of Income & Lettings, Plus Dane Housing
• Colin Greer, Head of Customer Accounts and Advice, Pobl Group
• Vicky Lynch, Head of Housing, PayPoint
• Ashleigh Jay, Business Development Manager, PayPoint

Attendees will:

• Gain an understanding from the client side of what is involved when implementing a new payment provider.
• Gain practical insight into how PayPoint automate/digitise several typically manual, time-consuming processes.
• Identify opportunities to streamline suppliers across payment services, fund disbursement and financial inclusion.
• Practical applications for how Open Banking technology can be applied within your organisation to provide quick cost savings and operational efficiencies.
• Learn lessons from Plus Dane about their experience of payment process redesign

About PayPoint

PayPoint are a leading payments provider serving the housing sector. They bring innovations and learnings from other client verticals and market research to deliver a best-in-class payment solution, that is setting the standard for what a housing association should expect from a payments provider. Their technology allows for automation of typically manual, time-consuming processes and a more seamless experience in both the customer and colleague journeys. Their suite of payment solutions include, innovative open banking technology, access to real-time transaction data across all payment channels and an event streamer which streams transaction data directly in to your HMS/CRM, updating customer accounts in real-time.

Who should attend

This session is aimed at strategic leads across the organisation. You do not have to be the IT lead and given the payments and income angle, finance colleagues may also wish to join. Remember, your membership is open to everyone within your organisation.

If you are looking at how you can improve how your payment solutions currently operate within your organisation then this timely webinar will be of value to you.