Earlier this year, the previous government consulted on its proposals to introduce ‘Awaab’s Law’ which will introduce strict timelines for responding to potential hazards in customers’ homes. Angela Rayner committed the new government to introduce the legislation for Awaab’s Law in autumn 2024.

Join this webinar to learn from Rochdale Boroughwide Housing about their work to tackle damp, mould and condensation in their homes ahead of the new legislation being introduced. The session will discuss measures that have been put in place to proactively prevent hazards in the home from an asset management perspective. There will also be details of the work RBH are doing to tackle hazards from a housing management perspective through the ‘understanding our customers’ project ahead of the new legislation being introduced.

What the session will cover

· Key points from the proposals around Awaab’s Law

· Adapting property services to meet the proposed requirements

· How housing management services can reduce non-property related hazards

About our Speaker

Nadhia Khan, Executive Director of Customer and Community, Rochdale Boroughwide Housing (RBH).

Nadhia has over 35 years experience of working in social housing. She started as a Trainee Housing Assistant after leaving school in Halifax. She worked her way up in housing management services and is currently responsible for all customer facing services including neighbourhoods, repairs and assets at RBH.

She also has over 25 years experience of serving as a Board and Committee member of various housing organisations at a local, regional and national level. She is currently a Director of Care Housing Association.

She gained her CIH Membership in 1993, an MBA in Public Policy from the University of Birmingham in 2003 and a Post Graduate Certificate Leadership for Housing in 2009 from the University of Lancaster.

Who should attend?

It’s a must be at session for those working to make a difference in customers homes, whether through property services or housing management services. This will be helpful and practical for operational and strategic leaders.