Join us as we hear from Tina Barnard, CEO, Watford Community Housing on their recent consumer standards inspection and judgement resulting in a top C1 score.

In the first year of the new consumer standards in England many housing providers will be wondering what they need to do when the regulator comes calling to assess their performance against the new consumer standards. In this session we will be in conversation with Tina about what the experience was like for her organisation and the insights she can share with others.

In this session we will cover:

• Hear how an open and transparent culture led to a C1 score
• Ensuring they had the right data on their assets and compliance systems
• Consider how customer insight impacts on the service they provide
• Reflect on the importance of the customer engagement
• What was the experience like for the organisation
• What they would do differently

With plenty of time for questions and discussion this will be a great webinar to learn from Watford's experience and ensure you are ready for your consumer inspection.

About our speaker:

Tina has been Chief Executive of Watford Community Housing since its formation in 2007. She is a qualified accountant who has been in the housing sector for over 30 years, working as a Finance Director in three housing organisations – CHP, Worthing Homes and New Era – and as a financial analyst at the Housing Corporation.

As part of Watford Community Housing’s wider Group activities, Tina serves on the Clarendon Living Board and is Chair of our Hart Homes joint venture with Watford Borough Council. She is also Chair of both our Three Rivers Homes and Hertsmere Living Ltd joint venture companies with key local authority partners.

With Tina as Chief Executive, Watford Community Housing is committed to helping Hertfordshire meet its housing goals and making the county’s homes more sustainable, as co-founder of the Greener Herts partnership and Chair of Hertfordshire Housing Conference.

Tina has been a Non-Executive Director for a number of housing and charitable organisations.

This webinar is free to attend as part of your DIN subscription.

We look forward to seeing you there on the day.