Introduction

Join us for an insightful session exploring how Clarion Housing has significantly improved its repairs service through a bold transformation journey. This will be a behind the scenes look at how one of the largest social housing landlords in the country, with more than 125,000 homes covering 170 local authority areas, operate their nationwide repairs service.

What we will cover

• How the operating model had to change to drive improvements needed

• The transformation journey - what was obvious, what was easy and what was not so easy

• Can you improve the resident experience while making cost savings?

• The importance of cultural change and how to make it tangible

About our speaker

Adrian Cheetham, Director of Repairs and Estate Services at Clarion Housing Group Adrian is a highly experienced leader within the social housing sector with over 36 years of experience. He specialises in managing complex projects and strategic change. He has been leading the charge at Clarion to implement the operational changes needed to deliver a fit for purpose repairs service.

Who should attend

This will be an insightful session for anyone working in the property management or wider leadership teams that have an interest in repairs and maintenance, operational change and operating models. This session will be insightful to both managers and also senior leadership to see different approaches to large scale operations and culture change programmes.