Join us and colleagues from the Housing Ombudsman Service as we take a review of the year through the lens of the work of the organisation responsible for tenant complaints and redress.

No doubt one of the biggest changes to happen to social housing landlords in recent times the housing ombudsman service in just one year has already collected a vast amount of data and insights into failing housing services but also as importantly where these failures are handled well. Through their learning academy they are attempting to help others learn and avoid the mistakes of landlords facing similar issues.

In this session we will be joined by Rebecca Reed, Head of Insight and Development at the Housing Ombudsman Service, where we will cover:

• Hear about the important social housing complaint statistics from the last year.

• Understand the trends in complaints and the regional headlines.

• What are the key features of organisations who are dealing with complaints effectively

• Share some examples of good KIM systems being deployed.

With plenty of time for questions and discussion this will be a great webinar to learn from the past year and ensure you are ready for the challenges of 2025.

About our speaker:

Rebecca Reed is the Head of Insight and Development at the Housing Ombudsman Service. She joined the Service in November 2020 having worked for over 15 years for the Independent Office for Police Conduct, driving improvements in the police complaints system through data analysis, thematic investigations, and critical interventions. At the Housing Ombudsman, she heads up the function that drives improvements in the housing complaints system using similar mechanisms and the Complaint Handling Code. The function also provides insight into service provision from themes and trends in complaints to facilitate sector learning and a positive complaints culture for landlords and governance.

This webinar is free to attend as part of your DIN subscription.

We look forward to seeing you there on the day.