Successful transformation doesn’t begin with processes, systems or governance - it begins with people. Yet many organisations still treat change as a technical exercise rather than a human one. This session reframes change as both a behavioural and organisational journey, exploring how to build a people‑centred change management approach that supports colleagues through uncertainty, builds confidence and accelerates adoption.

Drawing on proven internal frameworks — including the One Housing Change Management Framework, practical checklists for implementing effective change, and tools for embedding behaviour‑led adaptation - this webinar provides a pragmatic, actionable route to helping people thrive through transformation rather than resist it. We’ll focus on the human experience of change, from managing the emotional stages of the change curve to creating the conditions for lasting behaviour shift.

Participants will explore:

• What an effective, human‑centred change management framework looks like, and how to tailor it to the scale and nature of your transformation.
• How to assess change impacts early and use insight to shape communication, engagement and support plans that meet people where they are.
• Practical techniques for sustaining change long after go‑live — turning new processes into embedded habits and new behaviours into the organisational norm.
• Why resistance is natural, how to anticipate and address it constructively, and how to create visible leadership alignment that builds trust and momentum.
• How to integrate change management into project lifecycles from the very beginning, ensuring it complements delivery planning rather than becoming an afterthought.

About our speaker:

Steve Allcock

Steve Allcock is the Group Business Transformation Director for The Riverside Group, one of the largest Housing Associations in the UK, with over 75,000 properties. Steve started his career in Customer Services within the Utilities sector, before venturing into the land of change and transformation nearly 20 years ago. Since then, Steve has worked in Telecoms, Health Insurance, and the Finance sector, developing user-centric products and services, before joining Social Housing five years ago. Steve brings a wealth of experience in designing, building and optimising design and change teams and played a vital role in Johnnie Johnson Housing’s Customer First programme, which won the association ‘The Most Innovative Housing Landlord’ Housing_Digital award in 2022. Steve also sits on the Board at Magenta Living Housing Association in the Wirral.

Who should attend:

This session is ideal for transformation leaders, change practitioners, people leaders, PMs, HR/OD partners and anyone focused on delivering meaningful, human‑centred change that sticks.

Cost
Included as part of your DIN membership.