An Interactive Workshop with Tracey Allen and the team at Transform

Want to improve repairs and resident experience in a way that actually works?
Curious about how co-design can strengthen trust, satisfaction and service performance?
Looking for practical tools — not just theory?

Look no further…

The DIN Digital & Data Channel invites you to a highly interactive, half-day workshop focused on one of the sector’s biggest priorities: delivering better repairs and resident services.

Why this matters

The Cabinet Office Public Design Evidence Review (PDER) highlights the critical role of design, particularly co-design with citizens, in delivering effective public services.

For social housing providers, that means putting residents at the heart of how we design repairs, communication and service experience.

This session brings that evidence to life in a practical, housing-focused way.

What to expect

Using a realistic repairs scenario grounded in day-to-day housing operations, participants will:

• Work through a live, practical co-design example
• Explore how resident insight improves service performance
• Test accessible tools and techniques you can apply immediately
• Learn from national case studies, including Transform’s award-winning work featured in the PDER

This is not a presentation.
It’s immersive, hands-on and built around real housing challenges.

By the end of the session, you will:

✔ Understand how design strengthens housing services
✔ Experience practical co-design methods
✔ Identify clear opportunities to improve repairs and resident experience
✔ Leave with ideas you can take straight back to your organisation

You'll hear from Tracey Allen and the Team

Tracey Allen, Associate Director Service Design at Transform UK, helping organisations cut through complexity and design services that actually work. She specialises in co-design and hands-on transformation, bringing teams and residents together to rethink services like repairs and resident experience, turning insight into action and ideas into real change.

The team at Transform UK are specialists in service design, innovation, and organisational transformation. They help organisations design services that actually work - for the people who use them and the teams who deliver them. Combining co-design, research, and hands-on delivery, they partner with housing providers to tackle complex challenges and turn insight into practical change.

Their focus is on creating services that are not only effective, but inclusive, sustainable, and grounded in real-world experience.

Who should attend?

This workshop is ideal for colleagues working across:

• Repairs
• Housing & resident services
• Customer experience
• Digital & data
• Transformation & change

This session is aimed at senior leaders and decision-makers, including Directors, Heads of Service and Transformation Leads across housing, repairs and customer services.

If you’re shaping strategy and accountable for making services better — this one’s for you.

Limted spaces! Please note: While their is for DIN members for this event, there is a £199+VAT charge for no-shows without prior notice, to ensure places are used meaningfully.