Session overview

Awaab’s Law Phase 2 may look like a regulatory change that can be managed through policy updates and an IT system module. In reality, its impact reaches much further across an organisation.

Hazards can reach a housing provider through tenant reports, repairs visits, tenancy visits, estate inspections and stock condition surveys — all involving different processes, teams and systems. As Phase 2 expands the number of hazards in scope, housing providers will need to understand not just what the regulation requires, but how those different parts of the organisation connect.

In this first session of DIN’s three-part Operating Models for People with Day Jobs series, Sean Keane, Co-founder and Managing Director of Service Economics, will use Awaab’s Law Phase 2 as a practical example of why understanding your Operating Model matters.

The session will explore how regulatory change travels through an organisation, why evidence can end up being rebuilt every time it is needed, and how a clearer view of your processes, people, technology and suppliers can help organisations prepare for change more effectively.

Key takeaways

By attending this session, participants will:

• Understand how Awaab’s Law Phase 2 reaches processes, teams and IT systems beyond the policy itself
• Explore the different routes through which hazards are identified and reported
• Understand why regulatory evidence is often assembled from scratch for inspections, investigations and returns
• See how a visible Operating Model can help organisations understand the wider impact of regulatory change before it goes live
• Identify a practical starting point using Awaab’s Law work already underway in their organisation

About the speaker

Sean Keane, Co-founder and Managing Director, Service Economics

Sean is Co-founder and Managing Director of Service Economics, which works with complex service organisations to improve service effectiveness and reduce cost.

Service Economics helps organisations build a visible, shared and connected description of how they operate, enabling teams to better understand the impact of proposed change before money is committed.

Who should attend?

This session will be particularly useful for leaders and managers involved in:

• Compliance and risk
• Housing management
• Repairs and assets
• IT and systems
• Transformation and business change
• Regulatory or service-related change

No prior knowledge of Operating Models is needed.

About the series

This is the first of three DIN webinars delivered in partnership with Service Economics.

Each session stands alone and lasts up to an hour, combining a practical introduction to Operating Models with a worked housing example and time for questions.

Book session 2 here

Book session 3 here

Joining information

Your joining link will be sent via Eventbrite 7 days before the session, and you will also receive a reminder from events@dinetwork.co.uk approximately 2 hours before the session.

Sessions are recorded where possible; however, slides and presentation materials are not guaranteed to be shared afterwards.

If you have any questions about the event or your booking, please contact events@dinetwork.co.uk.