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TellJO is award winning technology that compassionately tackles the root causes of debt and prevent crisis situations.
TellJO’s award-winning wellbeing checks enable you to engage at scale with residents who miss payments. Transform your arrears collections by offering personalised financial, physical and mental health support signposts to residents and increase your payment arrangements.
TellJO’s wellbeing checks are an early intervention and prevention tool. We help housing associations collect arrears from late payment customers and identify causes of hardship for early intervention.
Payback is swift. After talking to TellJO, over 75% of residents request a payment arrangement and 46% receive immediate debt advice.
By supporting residents digitally at the earliest stages of the debt cycle, hosing associations will save money in outbound calls, fact finding, evictions, voids, repairs and anti-social behaviour. You’ll also increase tenant resilience. After completing a wellbeing check tenants feel on average 8.6 out of 10 better.
“TellJO is a brilliant tool. When a Housing Officer knocks on a tenant’s door and asks if everything is ok, the tenant may just say ‘yes, I am fine, thanks.’ Engaging digitally through TellJO has opened doors that previously were shut to us. We now have ‘needs’ data going back to 2019, that enables us to track trends and measure progress. We review the latest data every quarter to ensure that we are prioritising our resources in the best way possible.”
Viki Morgan, RHA Wales
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