Housing providers face significant challenges in void management, resulting in revenue loss, property availability restrictions, and ultimately reputational damage.
Void re-letting, typically involving 50-100 tasks, varies due to property condition and tenant circumstances, leading to hidden delays and coordination complexities becoming embedded. No two individuals are likely to experience void & repair customer journeys in the same manner.
Key internal challenges include adherence to SLAs, compliance with defined processes, and whether processes are even fit for purpose.
Organisations realise they have problems, but lack visibility and evidence to know where to look and what actions to take to improve performance.