DINLab Findings event: Reducing cost of in-house repairs & enhance customer expectations

  • Online event
  • 18 January 2024 14:00 - 15:00

DINLab Findings event: Reducing cost of in-house repairs & enhance customer expectations

In the summer we commenced a DINLab with Help Me Fix to test their appoach to resolving repairs. We know that the model for maintenance is outdated. The traditional process of dispatching a physical trades person to every problem, great and small, encourages wastage at all levels.

This is exacerbated as it is getting tougher to recruit and keep maintenance colleagues, with many organisations feeling the effect of an ageing workforce.

Help Me Fix is a software platform and physical service combination that connects a resident to a trades person over video when they have a maintenance issue. The engineer tries to help the resident fix the issue themselves under expert supervision. If it can't be resolved, the engineer will ascertain which parts are required for a physical fix, assisting the physical engineer in making a first-time repair.

What was this lab all about?

This DINLab was designed for organisations who manage 1,000 of more homes with a direct labour service.

We wanted to understand how the technology could

  • Improve time to repair
  • Improve service to residents
  • Reduce housing provider's carbon footprint
  • Reduce operating costs
  • Increase customer satisfaction

So how did it go?

Well you'll just have to attend this DINLab feedback session where we will share with you!!


We will have speakers from Help Me Fix and Plus Dane who ran lab along with a chance to dicsuss how this technology could help the wider sector.

  • Gabriella Kenny, Plus Dane
  • Ian Kelly, Plus Dane
  • Ettan Bazil, Help Me Fix


Attendance is free as part of your DIN membership subscription.

Book your place here!