Building a new target operating model for housing

  • Online event
  • 07 June 2024 10:00 - 11:00

Building a new target operating model for housing

We know a lot of housing providers are reviewing the way the deliver services either to improve services to tenants and residents or meet new regulatory requirements. But how do you go about designing a new target operating model, what are the key elements that will help improve your chances of success and how do you monitor its impact?

In this timely session we will hear from two leaders who have been at the frontline of observing and designing new model ways of working for their respective organisations and customers.


What will the session cover:

  • Why Housing is leading at innovation but lagging at implementing large scale change.
  • Why salami slicing budgets, firefighting and baking reaction times into legislation is inhibiting change.
  • How a future customer needs-based model is familiar to us as consumers but fundamentally different to us as Housing operators.
  • How data is part of a new operating model but by itself changes nothing
  • One HA’s experience of developing and implementing a new organisation wide TOM.
  • If we could rewind the tape, what would we say were our key revelations, learnings and missteps.


Our speakers

  • Anita Jones, Chief Executive, Freebridge HA
  • Tom Robins, CEO, Switchee


Who should attend?

Anyone responsible for or interested in building a new operating model for their organisation will find this session of value. In particular, CEOs and Exec teams, Business Improvement and Board members.


This session is FREE to attend as part of your DIN subscription

Book your place, here!