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Descartes Systems Group is a technology provider dedicated to moving goods and services across the globe in the most efficient manner.
The Descartes Systems Group solution (formerly Localz) is a customisable customer engagement platform, enabling housing associations to take existing in data within their systems, and harness that with better communication, interactive day of service customer experience along with a rating capability for the operatives and the association.
The 3 problems that we look to solve within the housing sector are, High levels of no access (driving unnecessary costs and inefficiencies), Significant volumes of WisMO calls into call centres that can easily be avoided alongside reducing the impact of complaints specific to repairs and maintenance.
The Descartes Systems Group Customer Engagement solution is a dedicated platform enabling housing associations to create a fully branded customer portal, proactively pushing key, timely information around repairs and maintenance to tenants ensuring they are aware of what is happening, when it's happening and by whom is on the way. With real time ETA tracking for operatives and a rating capability that collects feedback immediately after a service has been completed.
The cost benefit focuses on reducing the level of wasted efficiencies within the customer services, operations and complaints (legal) teams by reducing unnecessary contacts, journeys and official complaints.
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